Shipping Policy

1. Shipping Coverage

We currently ship to addresses within India only. We do not ship internationally at this time. All orders are prepaid online; Cash on Delivery is not available.

2. Order Processing

• Orders are processed only after payment is successfully confirmed.
• Each order is inspected, packed and dispatched within 1 to 3 working days of confirmation. Working days are Monday to Saturday, excluding public holidays.
• Orders placed on a Sunday or public holiday are processed on the next working day.

3. Shipping Partners

Orders are packed and shipped by our team through India Post Speed Post, DTDC or other reputed courier services, depending on the best available service for your PIN code.

4. Delivery Timelines

• Metro cities: usually 3 to 5 working days after dispatch.
• Other cities and towns: usually 5 to 7 working days after dispatch.
• Remote areas and the North-East: up to 10 working days after dispatch.

These are estimates provided by our shipping partners. Delays can occasionally occur because of weather, strikes, festivals, public holidays or other events outside our control. We will keep you informed if your order is delayed.

5. Shipping Charges

• Free shipping on orders of ₹2,500 or more.
• A flat shipping charge of ₹150 applies to orders below ₹2,500.
• The shipping charge, if any, is shown clearly at checkout before you pay.

6. Order Tracking

Once your order is dispatched, we will share the courier name and tracking number by email or phone so you can follow its progress on the courier's website. You can also check your order status under My Orders if you have an account.

7. Delivery Address and Failed Deliveries

• Please make sure your shipping address, PIN code and phone number are complete and correct. We cannot change the address once an order has been dispatched.
• If a delivery fails because of an incorrect address, the recipient being unavailable, or refusal to accept the package, and the parcel is returned to us, we will contact you to arrange re-shipment. Re-shipping charges in such cases are payable by the customer.

8. Damaged or Tampered Packages

Every order is securely sealed before dispatch. If the package appears opened, damaged or tampered with at the time of delivery, please do not accept it, or record the condition with the courier, and contact us immediately. Items that arrive damaged are replaced under our Return & Replacement Policy.

9. Contact Us

For any shipping-related query, write to us with your order number and we will respond within 2 working days.