Return & Replacement Policy

1. What We Accept

We accept returns only for replacement, and only when the item you received is:

• Damaged during transit;
• Defective (for example, a broken clasp, loose or missing stone, or a manufacturing flaw); or
• Different from what you ordered (wrong product, design, size or variant).

Approved items are replaced with the same piece at no additional cost to you.

2. What We Do Not Accept

• Returns or exchanges for change of mind, size, colour or style preference.
• Items that have been worn, used, altered, resized or repaired by anyone other than MISNOIR.
• Damage caused after delivery, including damage from water, perfume, chemicals or improper storage.
• Normal wear of plating or finish over time.
• Items reported after the 48-hour reporting window described below.

3. How to Request a Replacement

1. Contact us within 48 hours of delivery using the details at the end of this page.
2. Share your order number, a short description of the issue, clear photographs of the item and packaging, and an unboxing video recorded without cuts from the moment the sealed package is opened.
3. We will review your request and respond within 2 working days.

If the outer package looks tampered with or damaged when it arrives, please refuse the delivery or note it with the courier, and inform us immediately.

4. Returning the Item

• The item must be unused and returned with its original packaging, pouch, box, tags and invoice.
• Once approved, we will share the return address and instructions. Where available, we will arrange a pickup; otherwise, you may send the item through India Post Speed Post, DTDC or another reputed courier.
• MISNOIR bears the return shipping cost for approved replacement requests. If you send the item yourself, we will reimburse the actual courier charges against a valid courier receipt.
• Please do not send any item back before your request is approved, as unapproved returns cannot be processed.

5. Inspection and Dispatch of the Replacement

• We inspect the returned item within 2 working days of receiving it.
• Once the inspection confirms the issue, the replacement is dispatched within 3 to 5 working days and delivered under our Shipping Policy.
• If the exact piece is no longer available, we will offer an alternative piece of equal value. If you do not wish to accept an alternative, we will issue a refund as set out in our Refund Policy.
• If the inspection shows that the item does not qualify under section 1, we will send it back to you and explain why.

6. Contact Us