Refund Policy

1. No Refunds on Delivered Orders

Every MISNOIR piece is finished and inspected by hand before dispatch. For this reason, we do not offer refunds on orders that have been delivered, including for change of mind, size, style or colour preference.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, we will replace it free of charge. Replacements are handled under our Return & Replacement Policy, which explains how to report the issue and the timelines involved.

3. When a Refund Is Issued

A refund to your original payment method is issued only in the following cases:

• Your payment was deducted but the order was not confirmed on our website (a failed transaction).
• You were charged more than once for the same order (a duplicate payment).
• We cancel your order because the item is out of stock or we are unable to deliver to your PIN code.
• An approved replacement cannot be provided because the piece is no longer available and you do not wish to accept an alternative piece of equal value.

4. Order Cancellation

Orders cannot be cancelled by the customer once payment is complete, as pieces are packed and prepared for dispatch after confirmation. MISNOIR may cancel an order in the circumstances listed in section 3, in which case the full amount is refunded.

5. Refund Method and Timeline

• Refunds are credited only to the original payment method used at checkout (UPI, card, net banking or wallet) through our payment partner, PhonePe. We do not issue refunds in cash or to a different account.
• Once a refund is approved, it is initiated within 2 working days.
• The amount is usually credited within 5 to 7 working days of initiation, depending on your bank or payment provider.
• For failed or duplicate transactions, the amount is typically reversed automatically by your bank or PhonePe within 5 to 7 working days. If it is not, contact us with your transaction reference and we will help resolve it.
• We will confirm by email once your refund has been initiated.

6. Shipping Charges

Where a refund is issued under section 3, any shipping charges paid on that order are refunded in full.

7. Contact Us

For any refund-related query, write to us with your order number and we will respond within 2 working days.