Privacy Policy

1. Information We Collect

• Information you provide: your name, email address, phone number, shipping and billing addresses, and account password when you register, place an order, subscribe to our newsletter, write a review or contact us.
• Order information: the products you purchase, order value, and order and delivery history.
• Technical information: your IP address, browser type, device information and pages visited, collected automatically through cookies and server logs.

2. Payment Information

Payments on misnoir.in are processed by our payment partner, PhonePe. Your card details, UPI PIN and bank credentials are entered directly on PhonePe's secure payment page and are never collected or stored by MISNOIR. We receive only a payment confirmation and a transaction reference for each order.

3. How We Use Your Information

• To process, pack, ship and deliver your orders.
• To send order confirmations, dispatch and tracking updates.
• To handle replacement requests, refunds and customer support queries.
• To maintain your account and order history.
• To prevent fraud and keep the Website secure.
• To send newsletters and offers, only if you have opted in. You can unsubscribe at any time.
• To comply with legal, tax and accounting obligations.

4. Sharing Your Information

We do not sell or rent your personal information. We share it only as needed to run our business:

• Shipping partners such as India Post (Speed Post) and DTDC receive your name, delivery address and phone number to deliver your order.
• Payment partner PhonePe receives the information needed to process your payment and any refund.
• Service providers who host the Website or send emails on our behalf, under confidentiality obligations.
• Authorities, where required by law, court order or a lawful government request.

5. Cookies

We use essential cookies to keep you signed in, remember the items in your bag and protect the Website against misuse. You can disable cookies in your browser settings, but parts of the Website, such as the bag and checkout, may not work without them.

6. Data Security

The Website uses SSL encryption (HTTPS) for all pages. Passwords are stored in encrypted (hashed) form, and access to customer data is restricted to authorised personnel. While we take reasonable measures to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

We keep your personal information for as long as your account is active or as needed to fulfil orders, and for the period required by applicable tax and accounting laws. After that, it is deleted or anonymised.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, or withdraw consent for marketing communications, at any time. You can update most account details yourself from Account Settings, or contact us using the details below. We will respond within 30 days.

9. Children's Privacy

The Website is not intended for children under 18, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

11. Contact and Grievance Officer

For any privacy question, request or complaint, please contact us. Grievances are acknowledged within 48 hours and resolved within 30 days.